Advantages of UBIIX Cloud Customer Service
Enterprise level auto-receptionist which can be setup to provide different language greetings according to different countries inbound calls.
Expand your auto receptionist greetings with a flexible IVR menu that can route incoming call to your employee in different departments.
Setup local number from 300 cities, 60 countries. Inbound calls can be routed to any customer service rep.
Global Customer Service
In one system, connect, unite and manage decentralized employee extension from all over the globe.
Incoming Calls Queue
Allocate calls to available customer service rep. Effective dispatch of customer calls.
Time Zone Routing
Route incoming call to the active customer service personnel in different time zone. Achieve 24 hours nonstop customer service effectively without paying for night shift.
Record Conversation Easily
Easy record and access, great for management or legal purposes.
Track, manage, and control activity of each customer service rep.
UBIIX CRM is intergrated with our communication system. Link phone calls, chats with customer database to increase effectiveness and efficiency. Or, intergrate UBIIX’s communication with your existing CRM (integration required)
Add IM chat to your company website. Directly interact with customers browsing your website.
IM Integration Platform
Intergrate major platform such as Facebook messenger, Line, Wechat and website messenger into one platform.
Add intelligence to IM Integration platform and multiply productivity for your customer service team.
All devices will ring simultaneously during inbound call so you wont miss important call
Cloud Extensions create a flexible structure that incorporates employees at local and remote offices, anywhere in the world. Through VOIP, calls become free between all extensions as long as internet connection is available.
No longer require a large installation cost of traditional PBX.
Pay as you go by month to month. Avoid long contract.
UBIIX Revolutionized Business Communication
With Over 1000+ Enterprise Customers