Advantages of UBIIX Cloud Customer Service

Auto Receptionist

Enterprise level auto-receptionist which can be setup to provide different language greetings according to different countries inbound calls.

Multi-Level IVR

Expand your auto receptionist greetings with a flexible IVR menu that can route incoming call to your employee in different departments.

Global Number

Setup local number from 300 cities, 60 countries.  Inbound calls can be routed to any customer service rep.

Global Customer Service

In one system, connect, unite and manage decentralized employee extension from all over the globe.

Incoming Calls Queue

Allocate calls to available customer service rep.  Effective dispatch of customer calls.

Time Zone Routing

Route incoming call to the active customer service personnel in different time zone.  Achieve 24 hours nonstop customer service effectively without paying for night shift.

Record Conversation Easily

Easy record and access, great for management or legal purposes.

Management Portal

Track, manage, and control activity of each customer service rep.


UBIIX CRM is intergrated with our communication system. Link phone calls, chats with customer database to increase effectiveness and efficiency. Or, intergrate UBIIX’s communication with your existing CRM (integration required)

  Website Chat

Add IM chat to your company website.  Directly interact with customers browsing your website.

IM Integration Platform

Intergrate  major platform such as Facebook messenger, Line,  Wechat and website messenger into one platform.


Add intelligence to IM Integration platform and multiply productivity for your customer service team.

Cross-Device Synchronization

All devices will ring simultaneously during inbound call so you wont miss important call

Cloud Extentions

Cloud Extensions create a flexible structure that incorporates employees at local and remote offices, anywhere in the world.  Through VOIP, calls become free between all extensions as long as internet connection is available.

No Installation

No longer require a large installation cost of traditional PBX.

Monthly Subscription

Pay as you go by month to month.  Avoid long contract.

UBIIX Revolutionized Business Communication

With Over 1000+ Enterprise Customers